Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

1. 1. Records and collects all keys and papers held within the Housekeeping Office.
   2. Ensures the sorting of all daily activity reports in the Housekeeping Office.
   3. Protects the privacy and security of guests and co-workers.
   4. Answers phone calls promptly, following proper telephone etiquettes as trained and per the standards.
   5. Records all incoming calls, ensures all messages are disseminated and followed up accordingly.
   6. Handles all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing.
   7. Updates and maintains all housekeeping files.
   8. Updates and prints out from the Opera system the room discrepancy report in morning and afternoon and ensures the submission of a copy to Accounts and Front Office.
   9. Arranges baby-sitting for guests and prepares attendance sheets for the monthly payroll.
   10. Keeps and maintains the cleanliness and tidiness of the Housekeeping Office.
   11. Clears all outdated reports on a monthly basis based on the hotel standard for record keeping.
   12. Supports all co-workers and treats them with dignity and respect.
   13. Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures.
   14. Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
   15. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
   16. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
   17. To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
   18. Carries out all responsibilities related to the quality management systems implemented at the facilities
   19. Carries out all other duties assigned by managers and hotel management not specified in the job description.

• • Education: At least a high school or vocational diploma
  • Experience: At least 1 year of experience in the related field.
  • Foreign Language: English.
  • Courses and Training: Prior attendance in courses and seminars in the related field.
  • Computer Literacy: Must.
  • Skills:    Adaptability/Flexibility, Stress Tolerance

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.