Company Description Lavista Bay Quality Control is a professional services organization focused on ensuring that properties and facilities meet high standards of safety, cleanliness, and operational excellence. The company supports resort and residential communities by monitoring service delivery, coordinating with vendors, and upholding quality benchmarks across multiple departments. Team members work in a structured environment with clear procedures, reporting lines, and performance expectations. Joining Lavista Bay Quality Control offers the opportunity to contribute to service quality and customer satisfaction while developing skills in operations and management. Role Description The Duty Manager is a full-time, on-site role based in Qesm Heliopolis, responsible for overseeing day-to-day operations during assigned shifts. This role involves monitoring service quality, coordinating with different departments, and ensuring that all standard operating procedures are followed. The Duty Manager responds to issues or incidents, supports front-line staff, and escalates operational problems when necessary. Daily tasks include inspecting facilities, verifying completion of routine checks, maintaining accurate logs and reports, and ensuring compliance with internal policies and relevant regulations. The Duty Manager also supports communication with residents, guests, or clients, helps manage vendor interactions, and provides leadership to ensure a safe, efficient, and well-organized environment. Qualifications Experience in operations, facility management, hospitality, or a related field, ideally in a supervisory or duty management capacity. Strong organizational, time-management, and problem-solving skills, with the ability to make decisions under pressure and handle multiple tasks simultaneously. Effective communication and interpersonal skills, including the ability to coordinate with cross-functional teams and interact professionally with clients, residents, and vendors. Demonstrated ability to lead and motivate staff, provide clear instructions, and enforce standards and procedures consistently and fairly. Competence in basic office software and reporting tools, with the ability to maintain accurate records and prepare concise operational reports. Knowledge of safety, cleanliness, and quality control practices in property or facility environments; familiarity with relevant local regulations is an advantage. Ability to work on-site in Qesm Heliopolis on rotating shifts, including evenings, weekends, or holidays as needed. Relevant diploma or bachelor’s degree in management, hospitality, engineering, or a related discipline is preferred.