The Front Office Manager oversees all front desk operations and ensures excellent customer service for guests or clients. This role manages reception staff, coordinates daily front office activities, and ensures smooth communication between departments.

Responsibilities

• Supervise and manage the front desk team and reception staff.
• Ensure professional greeting and assistance for all visitors and clients.
• Handle guest or customer complaints and resolve issues efficiently.
• Manage reservations, appointments, or bookings when applicable.
• Monitor front office operations and ensure smooth daily workflow.
• Train, schedule, and evaluate front office employees.
• Coordinate with other departments such as housekeeping, administration, or sales.

Desired Candidate Profile

Education: Bachelor s degree in Hospitality Management Experience: 3 5 years Bachelor s degree / higher education qualification / equivalent in Hotel Management/Business Administration, 3+ years of Front Office/Guest Service experience including management experience. Must speak fluent English. Other languages preferred. Excellent written and spoken communication skills in Arabic and English, with the ability to engage effectively with guests and colleagues from diverse backgrounds. Proficient with hotel software systems, including Property Management Systems, Excel, PowerPoint, and other relevant tools. Experienced, inspiring, and motivating leader with strong interpersonal and communication skills. Demonstrated negotiation and influencing skills, coupled with creativity and innovation in problem-solving. Strong leadership and team management skills. Excellent communication and customer service abilities. Problem-solving and conflict resolution skills. Good organizational and multitasking abilities. Ability to work under pressure and manage busy environments.