Company Description TP Cairo EG is part of a global leader in outsourced customer experience management, providing multilingual support to clients in various industries. The Cairo site focuses on delivering high-quality service and operational excellence while offering stable, long-term career opportunities. Team members benefit from structured training, clear progression paths, and a supportive work environment designed to help new graduates grow. The company emphasizes professionalism, continuous development, and inclusive workplace practices. Joining TP Cairo EG means becoming part of an international network with opportunities to build a career in customer experience and communication.
Role Description This is a full-time, on-site role based in New Cairo for English speakers at B2/C1 level, ideal for graduates and early-career professionals. The role involves handling incoming customer inquiries, providing clear and accurate information, and resolving issues according to established procedures. Daily tasks include communicating in English via phone, email, or chat, documenting interactions in internal systems, and following up on pending cases to ensure timely resolution. Team members are expected to follow quality guidelines, meet performance targets, and participate in ongoing training and coaching sessions. The position offers a net salary of 19k and the opportunity to develop strong communication and customer service skills within a structured, supportive environment.
Qualifications

Strong English communication skills at B2/C1 level, with clear spoken and written abilities. Customer service orientation, including active listening, problem-solving, and a professional, empathetic approach. Basic computer literacy and the ability to work with multiple systems, email, and chat tools. Time management skills, reliability, and the capacity to work in a fast-paced, target-driven environment. Bachelor’s degree or equivalent education; fresh graduates are encouraged to apply. Ability to work on-site in New Cairo on a full-time schedule, including flexibility for shifts if required. Willingness to participate in training, accept feedback, and continuously improve performance. Previous experience in customer support or contact center roles is an advantage but not mandatory.