• Provide technical expertise and deeply understand IT products and solutions to offer accurate recommendations tailored to client needs.

• Engage with clients to identify their business requirements through discovery calls and meetings.

• Deliver compelling technical presentations and product demonstrations to showcase how the solutions can address client challenges.

• Respond to product inquiries, clarify technical aspects, and offer expert advice to build strong client relationships.

• Collaborate with the sales team to assess the technical feasibility of sales opportunities and contribute to proposals and RFP responses.

• Address technical objections and provide support to help close sales effectively.

• Offer technical support during the presales phase and manage integrations to ensure solutions meet client expectations.

• Ensure that security measures are properly implemented in the proposed solutions.

• Stay updated with the latest industry trends, products, and technologies to improve knowledge and service delivery.

• Work with cross-functional teams to ensure clients receive the most relevant and effective solutions.

Requirements

• 0-3 years of experience in a presales, technical support, or related role.

• Strong knowledge of IT solutions, systems, and technologies.

• Certifications related to ITIL or specific ManageEngine products would be an advantage

•  Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

• Very good command of English (both written and spoken).

• Ability to assess client needs, propose solutions, and address objections effectively.

• Strong problem-solving, analytical, and troubleshooting skills.

• Ability to work collaboratively with cross-functional teams, including sales and technical teams.