• Manage the Service advisors of the service center and make sure they respect company policy and standards (6 steps customer handling principle)

• Follow up with spare parts for procurement of materials, especially the parts on VOR.

• Maintains a high level of self-hygiene and uniform appearance for himself and his staff.

• Ensure job controllers are feeding correct/proper operation number.

• Apply strictly company policy in terms of customer discount.

• Ensure that repairs are carried out within promised delivery time and estimated cost.

• Make sure the reception is always clean and presentable to ensure state of the art customer standards

• Monitor closely the vehicles repairing and take necessarily action in case of delay. Coordinate properly with workshop and parts to ensure on time delivery.

• Make sure the training plan is properly followed by his staff

• Motivate his team to achieve CSI target, revenue target and upsells targets as defined by management

Requirements

• Position Title:   Reception Section Head

• Educational Requirements:   Bachelor's degree in engineering

• Special Certification or Training Required:  Driving license

• Required Industry Experience:  3-5 years of experience

• Technological Requirements:   Microsoft office suite

• Language Requirements:  Very good command of English