RSA Education Services is your single source of learning for product enablement trainings, virtual hands-on labs, and professional certification programs. Our team designs, develops, and delivers technical training and enablement experiences that empower customers, partners, and internal teams to fully leverage RSA's solutions. We are evolving how customers learn and engage with RSA moving toward a more connected, digital, and Community-driven enablement experience. This role is at the heart of that evolution. We are looking for a Customer Enablement Specialist to join our team in Cairo. This is a strategic role focused on driving measurable customer outcomes through the RSA Community and the broader customer enablement experience. You will be the dedicated owner of the RSA Community experience and strategy, ensuring it becomes the primary digital engagement channel for our customers. You'll connect Community with the rest of our customer enablement ecosystem (training, LMS, self-service), and collaborate closely with Customer Success and Support organizations to embed Community into the end-to-end customer experience.

Principal Responsibilities:

• Community Strategy & Frontend
  • Own the strategy and frontend experience of the RSA Community
  • Design Community structure, navigation, and content surfacing for optimal customer engagement
  • Continuously evolve Community as the primary customer-facing enablement experience
  • Lead digital enablement innovation, including Community-led and AI-powered enablement initiatives
• Reporting & Analysis
  • Own reporting and analytics for Community and customer enablement performance
  • Analyze customer behavior across Community, LMS, and self-service experiences (GA4, community analytics, BI tools)
  • Translate insights into actionable improvements that drive engagement, adoption, and satisfaction
  • Build and maintain dashboards measuring impact across the customer enablement journey
• Collaboration with Customer Education
  • Partner with the Education Services team (Program Manager, Training Administrators, Instructional Designers) to connect Community with training programs, LMS, and content
  • Ensure Customer Education programs are surfaced and amplified through Community
  • Drive integration between training experiences and Community engagement
• Collaboration with Customer Success & Support
  • Partner with the Customer Success organization to embed Community and enablement into the customer success motion
  • Partner with the Support organization to embed Community and enablement into the customer support experience, including KB integration into the Community
  • Provide insights and adoption signals to CSM and Support teams
• Act as the connective tissue between Education, Community, Customer Success, and Support

Desired Candidate Profile

5+ years of experience in customer community, customer enablement, customer education, customer success, or digital learning in a SaaS or technology environment

Bachelor's degree or demonstrated equivalent experience

Experience working with or driving customer communities, self-service experiences, or digital enablement platforms

Strong analytical skills with experience interpreting customer behavior and engagement data (Google Analytics, Salesforce Cloud Experience, LMS analytics, or BI tools)

Excellent written and verbal communication skills in English

Strong cross-functional collaboration and stakeholder management skills

Desirable Requirements

• Hands-on experience with community platforms, knowledge management systems, or digital learning ecosystems like Salesforce Experience Cloud
• Experience embedding enablement into Customer Success or Support customer journeys
• Exposure to AI-driven enablement tools (chatbots, learning automation, recommendation engines)
• Customer journey mapping and lifecycle design experience