Job responsibilities: Supervising the daily withdrawal process of complaints related to sales, ensuring effective distribution and timely resolution. Following up with the team to close complaints to ensure achieving the daily and monthly targets of complaints within the targeted time. Solving problems received through the company's private email (Contact-Us) and following up with customers to ensure solving the problem within its specified time. Following up on complaints that are escalated and determining available options to resolve complaints, negotiating suitable solutions with customers and other departments within the company to ensure resolving the customer's problem and raising the customer satisfaction index. Preparing reports on received complaints, agreed solutions, identifying recurring problems, and any trends appearing in customer complaints, conducting a meeting and informing the department head on a monthly basis, and proposing ways to solve problems to reduce the recurrence of complaints. Monitoring a sample of calls to ensure the complaints officer communicates with the client in a courteous manner and follows the correct and necessary methods to improve and enhance the customer experience.

Additional details

• Number of vacancies: 1
• Shift system: Morning only
• Benefits: Health insurance, Social insurance