Job Description

* Carry out the entry and exit procedures for guests and address any problems they may have during their stay.

* Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.

* Carry out the check-in and check-out procedures.

* Monitor the VIP, COMP and HOUSE-USE during all stages.

* Carry out the foreign currency exchange transactions.

* Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed.

* Enter the cash revenues of the departments into the cash register

* Handle guest complaints and ensure that the necessary action is taken (room change, breakdown reports, cleaning complaints etc.).

* Continuously monitor the hotel’s occupancy and reservations and forward any unguaranteed optional reservations that are overdue to the Reservations Supervisor or Reservations Officer.

* Issue a reminder to rooms that need to check-out and, if an extension is requested, carry out the necessary procedures and inform the Housekeeping Department.

* Handle all breakdowns, complaints etc. at the lobby and ensure that the problem is solved.

* Take note of guests’ wakeup call requests.

* Forward guest requests to the Guests Relations Department.

* Read the log book and identify the jobs that need to be followed-up.

* Gather information about all of the events at the hotel.

* Has knowledge of the night audit procedures.

* Always greet and bid farewell to guests in a friendly manner.

* Exchange reports with other departments in full.

* Ensure that all official documents are completed in full and in an orderly manner.

* Provide full and accurate information to his/her managers.

* Take part in the Front Office Department’s internal communication meetings and trainings.

* Monitor the daily occupancy rates and forecasts in order to contribute to maximising the occupancy rate at the facility.

* Knows whom to contact in case of an emergency such as hospitals, taxis, police etc.

Qualifications

Education: At least a high school or vocational diploma.

* Experience: At least 2 years of related work experience in the industry.

* Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. * Courses and Training: Theoretical and practical background.

* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).

* Skills: Expected to have technical knowledge and work experience related to the methods, techniques, and work processes in the related field. Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature

Desired Candidate Profile

Education: At least a high school or vocational diploma. * Experience: At least 2 years of related work experience in the industry. * Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. * Courses and Training: Theoretical and practical background. * Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). * Skills: Expected to have technical knowledge and work experience related to the methods, techniques, and work processes in the related field. Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature