Job description

1. Support Dynatrace Application 2.
Monitor and Analyze Banking applications performance to enhance and support Business Process for specific Business Domain 3.
Investigate any errors on Application that may be related to severs or databases by the needed view access as first layer who are accountable on the application readiness 4.
Raise any HW or DB related issues to concerned team 5.
Evaluate, Implement, administer, and tune Banking applications 6.
Manage relationship with 3rd party Application Suppliers and meet established Service Level Agreements.
7. Coordinate with IT Architecture, Demand Management, PM and QA teams during project planning and execution related to all Banking Applications.
8. Implement changes related to the applications and engage other resources if needed 9.
Implement data protection policies and compliance policies related to Banking applications and coordinate with IT Security 10.
Analyze problems related to Supported banking applications and coordinate with designated vendors.
11. Cooperate with application developers in web interfaces related to different applications.
12. Coordinate with IT Teams during project execution related to all Banking Applications 13.
Support development teams during implementation and transfer business knowledge.
14. Analysis of new releases of 3rd party applications Qualifications: University Degree Holder in Computing / IT or equivalent industry experience.
• Senior Analyst: Minimum 3-6 years of Information Technology Area experience in IT Application experience, preferably in a Banking and Finance environment • Analyst: Minimum 1-3 years of Information Technology Area experience in IT Application experience, preferably in a Banking and Finance environment • Knowledge of specific 3rd party application deployed in Bank Environment • Knowledge of Business processes supported by 3rd party applications • Knowledge of Supplier Management Process • Requirements gathering (data and process) and application solution design • Knowledge of Release and Deployment Management process Relevant Experience in Application Support Support and administration of banking or financial applications Experience with Dynatrace or similar application performance monitoring tools Monitoring and Performance Analysis Skills Proficiency in monitoring banking applications’ performance Ability to analyze and optimize application performance to support business processes Troubleshooting and Issue Investigation Experience in investigating application errors related to servers, databases, or infrastructure Ability to access and interpret performance/view logs for root cause analysis Issue Escalation and Collaboration Experience raising hardware or database issues to relevant teams Working with third-party application vendors and meeting SLAs Application Evaluation and Tuning Skills in evaluating, implementing, and tuning banking applications for optimal performance Project Coordination and Change Management Experience coordinating with IT architecture, project management, QA, and other IT teams during project planning and execution Supporting application changes and engaging resources as needed Compliance and Security Knowledge Knowledge of data protection policies and compliance related to banking applications Coordination with IT Security teams on security policies Vendor and Release Management Experience analyzing new releases of third-party applications Collaboration with vendors for issue resolution and updates Web Interface Support and Development Collaboration Working with developers on web-related interfaces of banking applications Business Support and Knowledge Transfer Supporting development teams and transferring business knowledge during implementation Technical and Domain Knowledge Strong understanding of banking domain processes and application environments