Job summary

Position assists casino manager in responsibilities related to daily casino operations. Position supports directing and training employees to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Assists with enforcing policies and procedures to ensure casino operations in accordance with local gaming regulations.

Candidate profile

Education and experience

• High school diploma or GED; 3 years experience in casino administration or related professional area. OR
• 2-year degree from an accredited university; 1 year experience in casino administration or related professional area.

Core work activities

Assisting in managing casino work, projects, and policies

• Supports the scheduling, opening and closing of all table games, slot area and cashier operations.
• Assists with ensuring the integrity of all gaming activity and equipment in casino.
• Coordinates with surveillance regarding the overall security of gaming and non gaming areas.
• Assists with enforcing established credit play policy on assigned shift, to include extension of credit to qualified customers within the established guidelines.
• Liaisons with lead slot technician on adjustments and repairs of games.
• Coordinates and implements casino work and projects as assigned.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
• Observes casino employees and provides feedback.

Maintaining casino goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Submits reports in a timely manner, ensuring delivery deadlines.
• Ensures profits and losses are documented accurately.
• Maintains a strong accounting and operational control environment to safeguard assets.
• Promotes high visibility of casino in local market areas.

Ensuring exceptional customer service

• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Sets a positive example for guest relations.
• Promotes positive customer relations.
• Monitors and handles guest complaints by following the instant pacification procedures.
• Interacts at the executive level with gaming customers, setting an example for the staff in the areas of courtesy and service.
• Provides guidance and professionalism on all disputes that may arise in the casino.

Additional responsibilities

• Assists in other casino operations when needed.
• Participates in department wide projects and goals.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.
• Demonstrates personal integrity.
• Uses effective listening skills.
• Demonstrates self confidence, energy and enthusiasm.
• Manages group or interpersonal conflict effectively.
• Informs and/or updates the executives and peers on relevant information in a timely manner.
• Manages time well and possesses strong organizational skills.
• Presents ideas, expectations and information in a concise well organized way.
• Uses problem solving methodology for decision making and follow up.
• Ensures that cleanliness and condition of each area meets designated standards.
• Records all progressive readings prior to casino opening and after closing.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.

In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.