Title: Internal Technical Support Engineer (General Industries) Location: New Cairo
About the Role We are seeking an Internal Technical Support Engineer to provide technical support to the sales team and customers by preparing quotations, reviewing technical specifications, and recommending suitable industrial solutions. The ideal candidate will coordinate with internal departments to ensure accurate proposals, timely order processing, and excellent customer support.
Key Responsibilities Develop and execute the sales strategy for the assigned territory in line with the company's business objectives. Achieve annual sales, gross margin, and collection targets. Lead, coach, and support the sales engineers within the assigned area to maximize their performance and professional development. Identify new business opportunities and develop strategic account plans for key customers. Build and maintain strong relationships with decision-makers, consultants, EPC contractors, and end users. Manage the complete sales cycle from lead generation and opportunity qualification through quotation, negotiation, and order closing. Monitor sales pipelines and ensure opportunities are accurately maintained within the CRM system. Conduct regular customer visits and develop plans to increase market penetration. Prepare sales forecasts, pipeline reviews, territory reports, and market intelligence. Coordinate with technical support, service, operations, and management teams to deliver effective customer solutions. Monitor competitor activities, market trends, and customer requirements to identify growth opportunities. Support the development and execution of marketing initiatives, seminars, technical presentations, and customer events. Ensure high levels of customer satisfaction throughout the sales and project execution process.
Qualifications Bachelor’s degree in mechanical engineering, mechatronics or Industrial Engineering, or a related engineering discipline. MBA or postgraduate qualification is considered an advantage. Minimum 7–10 years of experience in industrial B2B sales. Minimum 3 years in a leadership or supervisory sales role. Experience working with industrial customers in one or more of the following sectors:Food & Beverage Pharmaceutical Textile Industry General Manufacturing Experience selling technical engineering solutions is highly preferred. Previous experience using CRM systems
Required Skills Strong leadership and people management skills. Excellent communication, presentation, and negotiation abilities. Strategic thinking with strong commercial awareness. Proven ability to develop new business and manage key accounts. Strong analytical and problem-solving skills. Ability to lead complex sales opportunities involving multiple stakeholders. Excellent planning, forecasting, and territory management capabilities. Self-motivated, results-oriented, and customer-focused. Proficient in Microsoft Office, particularly Excel and Power Point.