Job Summary – Expedia Account Key Responsibilities Handle inbound customer calls while consistently meeting departmental performance standards and KPIs. Provide accurate information and professional guidance to customers regarding travel-related inquiries. Apply company policies while using problem-solving skills to deliver effective, customer-focused solutions. Resolve customer issues independently whenever possible, escalating cases only when necessary. Maintain clear, accurate, and detailed documentation for every customer interaction. Achieve schedule adherence and productivity targets established by the client. Conduct outbound follow-up calls to customers when required to resolve outstanding issues or provide updates. Efficiently navigate and utilize multiple systems and applications during customer interactions. Qualifications Bachelor's degree or equivalent qualification. High school graduates or university dropouts (with at least one year since leaving university) are also eligible to apply. English proficiency of B1+ level or higher, both written and spoken. Previous experience using Global Distribution Systems (GDS) and/or working in a travel agency is required or strongly required