Company Description WAJJAD | وجّاد is a technology studio that designs scalable digital operating systems for governance, legal, financial, and real estate sectors. Established in 2020, the company focuses on transforming fragmented traditional processes into integrated, high-performance digital infrastructure for modern institutions. WAJJAD builds and operates institutional-grade B2B platforms that enhance efficiency, strengthen control environments, and increase transparency and decision velocity. With eight specialized platforms forming a connected digital ecosystem, the studio leverages centralized innovation and shared infrastructure to accelerate product development. Headquartered in the Kingdom of Saudi Arabia, WAJJAD is positioned for regional and global expansion as a builder of technology-backed operational standards.
Role Description This is a full-time remote role for a Technical Support professional at WAJJAD. The role involves providing timely and effective technical support to B2B platform users, including diagnosing issues, guiding users through solutions, and escalating complex cases when needed. The Technical Support professional will handle customer inquiries through multiple channels, document incidents, and maintain accurate records in support systems. Daily responsibilities include troubleshooting platform and configuration issues, monitoring system performance indicators, and collaborating with product and engineering teams to improve stability and usability. The role also focuses on maintaining high customer satisfaction by proactively following up on open cases, sharing clear updates, and contributing to self-help resources such as FAQs and knowledge base articles.
Qualifications
Strong Technical Support and Troubleshooting skills for software platforms and web-based applications. Customer Support and Customer Satisfaction focus, with the ability to communicate clearly and professionally with diverse user groups. Analytical Skills for diagnosing issues, interpreting logs or error reports, and identifying patterns to prevent recurring problems. Experience with ticketing or helpdesk systems, remote support tools, and basic system/network concepts. Ability to work independently in a remote environment, manage priorities, and meet response and resolution time targets. Solid written and verbal communication skills in English; Arabic proficiency is an advantage. Previous experience in B2B Saa S, enterprise platforms, or technology-driven organizations is preferred. Relevant diploma or bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is beneficial.