• Welcomes patients and visitors by greeting patients and visitors, in person or; answering or referring inquiries

• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person 

• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

• Ensures availability of treatment information by filing and retrieving patient records

• Maintains patient accounts by obtaining, recording, and updating personal and financial information

• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claim

• Understanding the diagnosis of the case and the treatment plan from doctors 

• Offering to patients the treatment plan and handling all objections or inquiries related to it

• Helps patients in distress by responding to emergencies

• Protects patients' rights by maintaining confidentiality of personal and financial information

• Responsible for revising daily appointments with financial issues 

• Responsible for patient satisfaction survey 

Requirements

• Professional attitude and appearance

• Presentable and well-groomed with a confident demeanor

• Proven experience as a front desk representative, receptionist, or in a similar customer-facing role

• Proficient in English, both oral and written

• Excellent knowledge of Microsoft Office, particularly Excel and Word

• Strong communication and interpersonal skills

• Effective organizational and multi-tasking abilities

• Solid problem-solving skills and ability to stay calm under pressure

• Customer service-oriented with a focus on delivering a positive patient experience

Working Conditions:

• Working Days: 5 days per week

• Days Off: 2  days off