Company Description Alorica is a global customer experience (CX) company focused on creating customers for life by designing engaging, high-quality interactions for leading brands. As a full-service CX partner, Alorica combines proven performance, industry expertise, and advanced technology to deliver measurable results and innovative solutions. The company is known for challenging convention, building strong client relationships, and operating with integrity and authenticity. With about 100,000 professionals in 17 countries, Alorica supports more than 250 brands in over 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to excellent customer service. Role Description This is a full-time, on-site English Customer Support role based in Giza. The English Customer Support professional will handle inbound and outbound customer interactions in English, including answering inquiries, resolving issues, and providing accurate information about products and services. Daily tasks include documenting customer cases, following established procedures and scripts, and escalating complex problems to the appropriate teams when needed. The role involves maintaining high-quality communication, meeting performance targets, and contributing to a positive customer experience. Team members are expected to collaborate with colleagues, participate in coaching or training sessions, and adhere to company policies and guidelines. Qualifications Candidates should possess strong Communication and Customer Service skills, with the ability to handle inquiries, resolve issues, and interact professionally with diverse customers. Candidates should possess English Teaching and Training skills, enabling effective guidance, peer support, and participation in knowledge-sharing or onboarding activities. Candidates should possess Translation and advanced English language skills, including clear spoken and written English at a B2 level or higher. Candidates should possess basic computer literacy and the ability to learn and use customer support tools, CRM systems, and internal platforms. Relevant experience in call centers, customer support, or service-oriented roles is preferred; familiarity with CX or BPO environments is an advantage. Strong problem-solving abilities, attention to detail, and resilience in handling high-volume interactions and challenging situations. Ability to work on-site in Giza, follow shift schedules, and collaborate effectively with a diverse, inclusive team.