Company Description Trusoft Limited is a digital transformation company specializing in the design and development of software solutions for diverse sectors, including education, healthcare, and finance. The organization focuses on creating high-quality, locally adaptable products that can compete confidently in international markets. With a strong presence in Nigeria, Trusoft aims to transform the technological landscape by delivering software that improves everyday life for consumers. Its solutions are driven by insight, value, and a commitment to continuous improvement, achieved through close collaboration with clients to ensure successful projects and strong returns on investment.

Role Description
The Bilingual Team Lead will oversee a multilingual customer support or operations team, ensuring high-quality service delivery in German, Italian, French, and Dutch. This full-time, on-site role based in Cairo, Egypt involves managing daily team activities, assigning tasks, monitoring performance, and providing coaching and feedback to team members. The role includes handling escalated customer issues, ensuring adherence to service standards, and coordinating with internal stakeholders such as product, technical, and management teams. The Team Lead will prepare performance reports, identify process improvements, support training initiatives, and contribute to creating a collaborative, inclusive working environment.

Qualifications
Proficiency in at least two of the following languages (spoken and written): German, Italian, French, Dutch, along with strong English communication skills. Demonstrated experience in team leadership, people management, and performance coaching in a customer-facing or operations environment. Strong organizational and time management abilities, including task prioritization, workflow coordination, and reporting. Excellent problem-solving and conflict-resolution skills, with the ability to handle escalations and make sound decisions under pressure. Comfort with digital tools and software platforms, including CRM systems, ticketing tools, and office productivity applications. Previous experience in technology, customer support, or digital services industries is highly beneficial. Bachelor’s degree in Business, Communications, Languages, or a related field, or equivalent relevant experience. Ability to work on-site in Cairo, Egypt, collaborate with diverse teams, and maintain a customer-centered, inclusive approach.