Company Description WAJJAD is a technology studio that builds scalable digital operating systems for governance, legal, financial, and real estate sectors. Founded in 2020 in the Kingdom of Saudi Arabia, the company focuses on transforming traditional, fragmented processes into integrated, high-performance digital infrastructures for modern institutions. WAJJAD designs and operates institutional-grade B2B platforms that enhance efficiency, strengthen control environments, and increase transparency across core operational frameworks. The studio currently runs eight specialized platforms forming a connected digital ecosystem with shared infrastructure and scalable architecture. With a long-term ambition for regional and global expansion, WAJJAD positions itself as a technology infrastructure builder shaping the digital operating layer of governance-driven and asset-backed sectors.
Role Description This is a full-time remote role for a Collections Specialist محصل لهجة سعودي باتقان at WAJJAD. The Collections Specialist is responsible for managing and executing end-to-end debt collection activities across WAJJAD’s platforms, ensuring timely cash collection while maintaining a professional and respectful customer experience. Daily tasks include contacting customers through calls and digital channels in fluent Saudi dialect, negotiating payment arrangements, following up on overdue accounts, and documenting all interactions in line with internal policies. The role also involves coordinating with finance and operations teams to reconcile accounts, resolve disputes, and ensure accurate reporting of collection status and cash flow. The Collections Specialist is expected to follow compliance standards, adhere to internal controls, and support continuous improvement of collection processes and customer communication workflows.
Qualifications
Strong Debt Collection and Cash Collection skills, with experience managing overdue accounts and negotiating payment plans. Excellent Communication abilities, including fluent spoken and written Arabic with Saudi dialect proficiency, and clear business English for internal coordination. Customer Service skills with a focus on professionalism, empathy, and resolving customer issues while protecting organizational interests. Basic to intermediate Finance knowledge, including understanding of invoices, payment terms, reconciliations, and cash flow impact. Prior experience in collections, credit control, or related financial operations roles, ideally within technology-driven or B2B environments. Ability to work independently in a remote setup, manage time effectively, and handle a high volume of customer interactions. Strong attention to detail, accuracy in documentation, and adherence to policies, procedures, and relevant regulatory requirements. Proficiency with digital tools and CRM or collection systems; comfort working across multiple platforms and channels. Relevant diploma or bachelor’s degree in Business, Finance, Accounting, or a related field is preferred.