Company Description SM Technical Support Services is a leading provider of comprehensive business services across the MENA region and Gulf countries, headquartered in Egypt. With over two decades of experience, the company has built a strong reputation as a trusted partner for organizations seeking support in supply chain management, accounts management, human resources, and financial services. SM helps clients streamline operations, improve decision-making, and focus on their core business through deep domain expertise and innovative solutions. By outsourcing critical functions to SM’s qualified professionals, organizations gain efficiency, cost-effectiveness, and access to industry-leading expertise. The company is committed to responsive customer service, continuous improvement, and delivering measurable results in dynamic markets.
Role Description The Account Management Specialist is a full-time, on-site role based in Qesm El Maadi. This role is responsible for managing client accounts, serving as a primary point of contact, and ensuring that services are delivered in line with client expectations and contractual agreements. Daily tasks include monitoring account performance, addressing inquiries, resolving issues, and coordinating with internal teams to support client needs. The specialist will track key metrics related to customer satisfaction, prepare regular reports, and identify opportunities for process improvements or service enhancements. The role also involves maintaining accurate documentation, supporting billing and collection activities, and contributing to long-term client relationship development.
Qualifications
Strong Account Management skills, with experience in managing multiple client relationships and service delivery. Customer Service and Customer Satisfaction skills to respond promptly to client needs and support a positive client experience. Analytical Skills to interpret account data, identify trends, and recommend actions that improve performance. Clear and professional Communication skills, both written and verbal, to collaborate with clients and internal teams. Attention to detail and organizational skills for handling documentation, reporting, and follow-up activities. Proficiency with MS Office and basic business software; familiarity with ERP or CRM systems is an advantage. Ability to work on-site in Qesm El Maadi and collaborate in a cross-functional, fast-paced environment. Bachelor’s degree in Business, Finance, Management, or a related field; prior experience in professional services or similar industries is preferred.