We are seeking a highly analytical and client-facing Senior WFM Analyst (Level 2) to act as the strategic bridge between our Workforce Management team, Operations, and key clients. This is not just a behind-the-scenes data role; you will own capacity planning discussions, lead workforce review meetings, and confidently present actionable staffing insights directly to our customers. Key Responsibilities Operations Bridge: Coordinate seamlessly between WFM and Operations teams to ensure optimal staffing, intraday execution, and performance alignment. Client Interface: Independently prepare for, participate in, and lead customer-facing meetings, presenting complex capacity planning scenarios and workforce reviews clearly. Data Analysis & Presentation: Leverage advanced data sets to forecast staffing needs, analyze variances, and build highly impactful presentations for operational leadership and clients. Strategic Guidance: Confidently guide operations and client stakeholders through scheduling changes, hiring requirements, and efficiency-driving strategies. What We Are Looking For Client-Facing Experience: A proven track record of independently leading capacity planning or workforce review meetings with clients. Communication Skills: English fluency (at least B1+) with strong presentation skills and the confidence to guide senior stakeholders. Technical Expertise: Advanced proficiency in Microsoft Excel (data analysis/modeling) and Power Point (building professional decks). WFM Tooling: Previous hands-on experience with Aspect / Alvaria WFM tools is a strong advantage. What We Offer We value our talent and provide a comprehensive benefits package to support your career and well-being:Work Flexibility: A structured, balanced hybrid work environment. Peace of Mind: Full medical, social, and life insurance coverage. Commute Made Easy: Dedicated company transportation provided.