Job Description

Roles & Responsibilities

Manage the end-to-end ocean import process from pre-alert receipt until final delivery of docs to the customer.

Coordinate with overseas agents, shipping lines and customers to ensure smooth shipment handling.

Review and process import documentation, including Bill of Lading, Arrival Notice, Commercial Invoice, Packing List, Delivery Orders, and other related documents.

Monitor shipment status, vessel arrivals, and cargo availability, providing timely updates to customers and internal stakeholders.

Arrange for daily follow up for the on going shipments and ensure to send updated feedback to clients on timely basis.

Follow up on cargo release, customs requirements, port activities, and delivery milestones to avoid delays and additional charges.

Resolve shipment issues, discrepancies, claims, and operational challenges in a timely manner.

Support the Sales team by providing accurate quotations and operational advice regarding import shipments.

Build and maintain strong relationships with shipping lines, overseas agents, customers, and service providers.

Ensure compliance with company policies, customs regulations, and customer requirements.