Müller's Solutions is seeking an experienced Service Now Cloud Migration Lead to own and deliver the migration of a Service Now instance from a self-hosted (on-premise) environment to Service Now on GCP. This is a hands-on technical leadership role requiring deep platform knowledge and a structured delivery mindset.

Key Responsibilities

Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume) Design the migration approach — clone-based lift, upgrade alignment, or phased rollout Manage Service Now cloning, MID Server reconfiguration, and GCP connectivity Audit and remediate custom scripts, flows, and integrations pre-migration Coordinate with the client's infrastructure and security teams on network, SSO, and firewall changes Execute UAT support, regression testing, and hypercare post-go-live Produce migration runbooks, risk registers, and cutover plans

Requirements

Required Skills

5+ years on the Service Now platform; at least one completed cloud migration (on-prem → cloud) Strong knowledge of Service Now architecture: MID Servers, instance cloning, upgrade paths Hands-on experience with GCP networking concepts (VPC, Cloud Interconnect, DNS) Proficiency in Service Now scripting (Business Rules, Script Includes, Flow Designer) Integration experience: REST, SOAP, LDAP, SSO/SAML Familiarity with Service Now PDI, instance hierarchy, and clone exclusion rules

Nice to Have

CSA or CIS certification Experience with Service Now Health Scan and ATF (Automated Test Framework) Prior work in KSA/GCC enterprise environments