Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that address each client’s unique business needs and help them concentrate on their core operations. With strong global coverage and deep cultural understanding, ETISAL International combines industry best practices with state-of-the-art technologies. The company emphasizes transparency, flexibility, integrity, and a passion for service in all operations. ETISAL International is committed to exceeding client expectations while valuing human capital and maintaining first-class quality standards. Role Description This is a full-time, on-site role for English Customer Support Agents based in Cairo. The role involves responding to customer inquiries in English via phone, email, chat, and other communication channels, ensuring timely, accurate, and professional resolutions. Agents will handle complaints, troubleshoot basic issues, provide product or service information, and escalate complex cases when necessary. Daily tasks also include documenting interactions in the system, following defined workflows and service-level agreements, and adhering to quality and performance targets. Team members are expected to collaborate with colleagues and supervisors, participate in coaching and training sessions, and contribute to a positive, customer-focused environment. Qualifications Strong English communication skills, both spoken and written “Fluent in English”Customer service and problem-solving abilities, including active listening, empathy, and conflict resolution. Basic computer literacy and comfort using CRM systems, ticketing tools, email, and chat platforms. Time management, organization, and attention to detail to handle multiple interactions and tasks efficiently. Ability to work on-site in Cairo on a full-time basis, including potential shifts, weekends, or holidays as required. Previous experience in customer support, call centers, or BPO environments is an advantage but not always required. High school diploma or equivalent required; a university degree in any field is a plus. Positive attitude, adaptability, and a commitment to maintaining a respectful, inclusive, and team-oriented workplace.