Job Description

Roles & Responsibilities

Full time Job - Rotational Shifts - 5 working days Job objective : The Center Operations Manager (OM) has the overall accountability on the technical operations within the Donation Center (DC) that include the full donation process from registration to post-donation follow up thus; he is responsible to ensure that all daily operations run in accordance with the relevant policies and procedures through the implementation of competent quality control measures & staff training program, ensure the donor safety and satisfaction, optimize the whole operations related to the DC including financial, marketing, administrative, quality, personnel, systems, supplies, equipment and other infrastructure_x000C_acility-related controls as well as achieving centers KPIs and targets in coordination with the Center Manager.

Desired Candidate Profile

• B.S. degree in the medical field and health-related science (Examples includes but not limited to; Medicine, pharmacy, dentistry, sciences, nursing, etc.).
• Minimum 5 years of relevant experience.
• Previous supervisory/ people management experience is essential.
• Experience in a GxP regulated environment and Quality standards.
• Post-Graduate Certification in Quality Assurance, preferrable.
• Proficiency in all Microsoft Office applications.
• Leadership.
• People management skills.
• Emotional intelligence.
• Assertiveness & decision-making ability.
• Resourcefulness and proactivity.
• Strong communication skills.
• Critical thinking and problem solving.
• Teamwork and collaboration.
• Professionalism and strong work ethic.
• Excellent customer service.
• Organized and able to manage time effectively.
• Analytical.
• Interpersonal skills.
• Ability to work within a highly regulated, labor intensive, fast paced medical environment.
• Excellent written and spoken English and Arabic.