Senior D365 Customer Engagement (CE) Developer will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. The developer will be responsible for designing, developing, and deploying custom solutions within the Microsoft Dynamics 365 Customer Engagement platform. The developer will work closely with the product teams to deliver scalable and efficient solutions that meet business needs.
YOUR KEY RESPONSIBILITIES:
• Collaborate with the product team (solution architect, product configuration experts) to understand the requirements and solution design• Works in close collaboration with Dev Ops Team, i.e. Product Managers, Solution Architects and Product Configuration Experts on defining Functional Specifications and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.• Develop custom solutions for Dynamics 365 CE (Sales, Marketing, Customer Service, etc.) using tools like Java Script, C#, and other technologies supported by the platform.• Implement custom workflows, business process flows, plugins, and integrations with third-party systems.• Write and maintain clean, scalable code and assist in troubleshooting and debugging applications.• Assure usage of Azure Dev Ops CI/CD Pipelines (ALM, YAML)• Integrate D365 CE with third-party applications and legacy systems, where relevant and collaborate with integration teams to provide recommendations and support for configuration & delivery• Troubleshoot and resolve complex technical issues that the development team encounters• Ensures creation & maintenance of development documentation in Azure Dev Ops Wiki• Support & Continuous Improvement:• Provide post-implementation support, troubleshooting, and user guidance.• Suggest enhancements to improve solutions and optimize performance.• Works very closely with Solution and Platform Architects, Product Configuration Experts on Performance Improvements opportunities and new functionalities architecture.• Stay current with the emerging trends and technologies, tools, and best practices within the Microsoft D365 ecosystem• Collaboration:• Build and maintain strong relationships with business & technology stakeholders, ensuring satisfaction and successful delivery of solutions.• Adopt SAFE Agile principles and foster & advocate CI/CDs processes ensuring Dev Sec Ops practices are in the DNA of every product lifecycle• Provide status updates, manage risks, and address any issues that arise during the product delivery lifecycle.
ARE THESE YOUR SECRET INGREDIENTS?• Bachelor's degree in computer science, Engineering, or a related field.• 3+ years of hands-on experience in Microsoft Dynamics 365 CRM Implementation projects• Microsoft Certified: Dynamics 365 Fundamentals (or higher) preferred.• Microsoft Certified: Dynamics 365 Developer Associate or similar certifications are preferred.• Certifications in related fields (Azure, Power Platform) are an advantage.• Strong understanding of software development lifecycle and best practices.• Excellent problem-solving, analytical, and troubleshooting skills.• Good communication skills and the ability to collaborate effectively in a team environment•Fluent in written and verbal English