Job Description
Roles & Responsibilities
Key Responsibilities:
- Deploy and install software systems at client environments.
- Configure and deploy application services using Windows Server and its roles.
- Deploy and package web applications using IIS Web Server.
- Prepare, modify, and execute MSSQL database scripts during deployment.
- Support release deployment processes and provide technical deployment recommendations.
- Willingness to travel (short or long trips) outside Egypt when required.
Application & Production Support
- Investigate and resolve client technical issues within agreed SLAs.
- Troubleshoot environment-specific issues using Event Viewer and application logs.
- Identify missing application components and configuration issues.
- Investigate database-related issues using MSSQL and SQL queries.
- Review, own, and follow up on support tickets, escalating when needed.
- Reproduce reported client issues to support debugging and resolution.
Documentation & Training
- Maintain application support and technical documentation.
- Design and support application reports.
- Write administration, installation, and configuration guides.
- Train client staff on delivered systems.
Requirements
- Strong knowledge of Windows Server installation and configuration.
- Experience with IIS Web Server.
- Good understanding of MSSQL databases and SQL queries.
- Technical troubleshooting and problem-solving skills.
- Ability to communicate clearly with clients and internal teams.
- Willingness to travel when required.
Desired Candidate Profile
Requirements
- Strong knowledge of Windows Server installation and configuration.
- Experience with IIS Web Server.
- Good understanding of MSSQL databases and SQL queries.
- Technical troubleshooting and problem-solving skills.
- Ability to communicate clearly with clients and internal teams.
- Willingness to travel when required.
Nice to Have
- Experience supporting enterprise or on-premise software systems.
- Previous experience in application deployment or production support.