Company Description
Sutherland Global Services Egypt is a multinational BPO services company delivering platform-based and analytics-driven support solutions to enhance business cycles. Established in 1986, the company operates more than 30,000 professionals across 33 delivery centers worldwide, including Egypt. Leveraging its innovative Right Sourcing™ service, it seamlessly integrates human expertise and technology to provide exceptional business solutions. Sutherland Global Services partners with clients to drive industry-leading success and unlock customer lifetime value with cutting-edge tools and methodologies.

Role Description
This is a full-time, on-site role for a Customer Support Specialist located in Cairo, Egypt. The responsibilities include responding to customer inquiries, resolving complaints, ensuring customer satisfaction, and providing exceptional support. The role involves aiding customers with both general and technical issues while maintaining professionalism and efficient communication to build trust and loyalty.

Qualifications
- Proficiency in the English language (B2 - C1).- Flexibility with night/overnight/rotational shifts.- Ability to adapt to a fast-paced environment and maintain a customer-focused approach.

Benefits
- Very competitive salary - KPIs granted for first three months - Overnight allowance provided- Social and medical insurance provided - Transportation provided - Training fully paid