About Goldady Goldady is a digital gold investment platform redefining how people buy, own, and manage physical gold. By combining generations of gold-trading heritage with modern fintech technology, we enable users to invest in 100% physical, fully insured, Sharia-compliant gold—starting from as little as 1 gram—through a seamless digital experience. We’re building trust in a traditionally complex market, and customer success is at the heart of that mission.
Role Overview As a Customer Success Officer, you will be the voice of Goldady for our users. Your role is to ensure every customer feels confident, informed, and supported throughout their journey—from first interaction to long-term loyalty. You will handle customer inquiries, guide users through the platform, and proactively help resolve concerns while maintaining Goldady’s premium, trustworthy brand tone.
Key Responsibilities Respond to customer inquiries via Whats App, phone calls, social media, and email Guide users through account setup, gold buying/selling, delivery, and vaulting processes Clearly explain Goldady’s services, pricing, security, and policies in a simple, reassuring manner Resolve customer issues efficiently while maintaining a high level of professionalism Escalate technical or financial issues when needed and follow up until resolution Track customer feedback, FAQs, and recurring issues to help improve the product experience Maintain accurate records of interactions and outcomes Represent Goldady’s values of trust, transparency, and reliability in every interaction
Requirements1–3 years of experience in Customer Success, Customer Support, or Call Center roles (fintech, banking, or e-commerce is a plus) Strong communication skills in Arabic (Egyptian dialect) and English Ability to explain complex concepts in a clear, friendly way High emotional intelligence and problem-solving skills Comfortable using CRM systems, Whats App Business, and digital platforms Trustworthy, detail-oriented, and customer-focused mindset Ability to work under pressure and handle sensitive financial conversations
Nice to Have Background in fintech, banking, investment platforms, or financial services Familiarity with gold products or investment concepts Experience handling high-value transactions or VIP customers
What We Offer Competitive salary package Opportunity to grow with a fast-scaling fintech-gold platform Hands-on experience in Egypt’s evolving digital investment space Supportive, ambitious team culture Real impact on customer trust and brand growth
Why Join Goldady? At Goldady, you’re not just answering questions—you’re helping people feel secure about their money and investments. You’ll be part of a mission to make gold ownership simple, smart, and accessible.
Why Goldady Be part of a fast-growing fintech platform redefining how people invest in gold.???? Apply on Linkedin or by sending your CV to: [Click to show email]