Mechanical Automotive After-Sales Engineer supports post-sales operations by ensuring customer satisfaction through technical assistance, maintenance support, and service coordination. The role focuses on diagnosing issues, supporting repairs, and collaborating with service teams to maintain product performance and reliability.
Key Responsibilities:
- Provide technical support to customers and service centers for automotive products after delivery
- Assist in diagnosing mechanical and technical faults in vehicles
- Support maintenance, repair, and warranty activities
- Coordinate with service technicians to ensure efficient problem resolution
- Monitor and analyze recurring technical issues and suggest improvements
- Prepare service reports, technical documentation, and maintenance records
- Ensure compliance with company standards and safety regulations
- Support spare parts identification and inventory coordination
- Communicate customer feedback to engineering and product teams
- Participate in training sessions to stay updated on new technologies and systems