Pinerium is seeking a proactive and technically skilled Technical Support Specialist to provide technical assistance, troubleshoot system issues, and support daily operational technology needs across the organization.
This role is responsible for diagnosing technical problems, supporting users, resolving hardware and software issues, managing support requests, and ensuring smooth operation of company systems, devices, and business applications.
The ideal candidate will have strong troubleshooting abilities, communication skills, attention to detail, and the capability to support users professionally in a fast-paced technology environment.
Key Responsibilities
Technical Support & Troubleshooting
Provide technical support for hardware, software, systems, and operational technology issues.
Diagnose and troubleshoot technical problems related to devices, applications, and network access.
Assist users with technical inquiries, issue resolution, and system guidance.
Ensure timely and effective resolution of support requests.
Ticket Management & Issue Resolution
Manage support tickets and follow up on issue resolution activities.
Analyze technical issues and identify root causes.
Escalate complex technical issues to senior technical teams when required.
Track issue progress and ensure compliance with support standards and response times.
System & Device Support
Support setup, configuration, and maintenance of company devices and systems.
Assist in software installation, updates, user account setup, and access management.
Monitor operational system functionality and identify technical risks or recurring issues.
Support onboarding and technical readiness for new employees.
Documentation & Operational Support
Maintain accurate technical documentation, troubleshooting records, and support logs.
Create and update user support guides and technical knowledge base materials.
Support testing and validation activities after issue resolution or system updates.
Assist in improving support processes and operational efficiency.
Communication & Collaboration
Communicate technical solutions clearly to non-technical users.
Work closely with IT, Operations, HR, and department teams to support business continuity.
Maintain professionalism and positive user experience during support interactions.
Stay updated with technology best practices and company systems.
Requirements
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.
1–3 years of experience in technical support, IT support, helpdesk, or system support roles.
Strong troubleshooting and problem-solving abilities.
Familiarity with operating systems, hardware troubleshooting, software support, and networking basics.
Experience with ticketing systems and technical support workflows.
Strong communication and customer support skills.
Ability to manage multiple support requests efficiently.
Attention to detail and documentation discipline.
Ability to handle users professionally under pressure.
Familiarity with Saa S platforms, cloud systems, or business applications is preferred.
Fluency in English (Arabic is a plus).
Additional Requirement: Candidate must have their own laptop.
Must be a non-smoker (all types).
Benefits
Competitive salary and career growth opportunities.
Exposure to enterprise systems and technical operations environments.
Continuous learning and professional development through Pinerium Academy.
Collaborative and technology-driven work environment.
Career growth path into System Administration, IT Operations, or Technical Engineering roles.
Skills: Pinerium is seeking a proactive and technically skilled Technical Support Specialist to provide technical assistance, troubleshoot system issues, and support daily operational technology needs across the organization.
This role is responsible for diagnosing technical problems, supporting users, resolving hardware and software issues, managing support requests, and ensuring smooth operation of company systems, devices, and business applications.
The ideal candidate will have strong troubleshooting abilities, communication skills, attention to detail, and the capability to support users professionally in a fast-paced technology environment.
This role is responsible for handling internal support requests, investigating Zoho-related issues, maintaining system usability, and ensuring employees can effectively use Zoho applications in their daily operations. The ideal candidate will combine technical troubleshooting skills with strong communication and user-support capabilities.