Carry1st is building the dominant commerce platform for Africa and the Middle East, helping global brands unlock hard-to-reach markets by enabling local payments, boosting digital sales, and simplifying settlements across 19 core African markets. The company has developed Pay1st, a proprietary payment engine, and the Carry1st Shop, a digital marketplace for virtual goods—partnering with companies like Pay Pal and Chipper Cash to expand digital payments across the continent.

As a Customer Service Associate for our Arabic-speaking markets, you'll be the primary point of contact for our users, ensuring their inquiries and technical issues are resolved with precision. You will act as a bridge between our customers and internal departments; escalating complex cases to the appropriate teams while collaborating with the wider CS department to refine workflows and drive operational excellence.

Requirements

You will...

Play a crucial role in resolving day-to-day customer issues and tracking of customer inquiry and complaints Assist in identifying transaction and fulfilment issues, discrepancies, and potential risks, promptly escalating them for resolution Implement tactical changes in customer service to improve customer experience Serve as the point of contact for the business, providing clear reporting on CS issues, insights, and trends Collaborate with cross-functional teams to address related concerns

What makes you a great candidate?

1-2+ years in an Arabic customer service role — ideally with an e-commerce company or a high-volume environment Detail-oriented mindset with a proactive approach to problem-solving Availability to work day or night shifts Fluent in Arabic and English Knowledge of trends and user interactions with the MENA region

Benefits

What will it be like to work at Carry1st?

Carry1st is a fast-growing, dynamic place to work. And while we are laser-focused on building the flagship consumer fintech platform in Africa, our team is fully remote and 100% global - with people in 15+ countries! At Carry1st, you will...

Build awesome, industry-changing products every day Grow with a VC-backed startup Work from anywhere in the world with international teammates Own shares in the Company - enabling you to benefit from the value you create

Some Additional Perks...

Awesome equipment: Get everything you need to work effectively Remote working allowance: Put an additional $600 / year to optimise your WFH experience Learning and development: Attend courses, conferences and training events Birthday leave: Enjoy a paid day off on your special day

We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Join us!

Learn more about Carry1st...

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