Job Description

Roles & Responsibilities

RESPONSIBILITIES:

• Provides desktop and End User Support to ensure accessibility of client tools and applications
• Responsible for incident identification and resolution of level I issues.
• Responsible for supporting all facets of desktop administration (logins, passwords, etc.) and patching (anti-virus and OS patches) at the local site.
• Complete Daily, Weekly, and Monthly checklists accurately and in a timely manner
• Responsible for adds, moves, and changes of all users of the local center.
• Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with Sykes standards
• Responsible for IT asset inventory and disposal in accordance with Sykes standards
• Assist and act as remote hands and eyes while troubleshooting issues with remote engineers
• Act as the facilities backup for Power Infrastructure (Generator, UPS, HVAC)
• 24x7 availability to support end users on an as-needed basis.
• Serve as the primary IT point of contact for the Site needs relative to site IT needs, issues, etc.

QUALIFICATIONS and EXPERIENCE:

• Excellent understanding of Windows client operating systems.
• Very good knowledge of Microsoft Office 2013/2016/O365.
• Good understanding of Windows server and patching requirements.
• Knowledge of Windows servers; DHCP, DNS, Active Directory Users and Computers, OUs, Groups etc.
• MCSE and CCNA knowledge is desired; certificates are preferred.
• Good background in networks (LAN and WAN networks fundamentals, switching, routing, wireless etc.). with basic knowledge of TCP/IP.
• Good knowledge of proxy servers.
• The background of Microsoft SharePoint 2013 is a plus.
• Knowledge of Backup and restore is a plus.
• Basic understanding of Virtualization (VMWare).
• Strong written and verbal communication skills.
• Reporting and documentation skills.
• Able to operate effectively in an environment with both technical and non-technical team members.
• Able to operate with minimal supervision.

Desired Candidate Profile

Bachelor s degree; strictly in Information Technology, Computer Science, or Computer Engineering.

Good command of English Language (B1)

1 to 4 years relevant experience.