WE’RE HIRING A L1 DESKTOP SUPPORT ENGINEER IN CAIRO, EGYPT!
Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
Client in 190+ countries
6000+ Engineers
200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Key Responsibilities: Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
Should have basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Requirements
Bachelor Degree or equivalent in Computer Science or related field.
Minimum of 18 months’ years of IT experience.
Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
Mobile device management, including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting and problem- solving skills.
Proven ability to multi-task, effectively determine priorities and meet SLA’s.
Excellent communication relationship-building and internal customer service skills
Adaptable and flexible in a fast-changing industry and work environment.
Benefits
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
Skills: Key Responsibilities
Identify opportunities for automation within Workplace Services (device provisioning, software deployment, user onboarding/offboarding, service requests).
Develop, implement, and maintain automated workflows using scripting or native platform automation tools.
Automate repetitive tasks in endpoint management, collaboration tools, and cloud applications.
Support self-service portals and virtual agents to reduce manual ticket handling.
Integrate automation with existing workplace platforms (Microsoft 365, Citrix, Intune, Teams).
Monitor and troubleshoot automated processes to ensure reliability, scalability, and minimal end-user disruption.
Document automation workflows, scripts, and standard operating procedures.
Analyze workflow performance, identify bottlenecks, and continuously improve efficiency.
Collaborate with IT support teams to align automation with business priorities and employee experience goals.
Ensure compliance with security policies, governance standards, and data privacy regulations.
Required Skills & Qualifications
Bachelor’s degree in Computer Science, IT, or equivalent experience
Hands-on experience with workplace automation tools and platforms:
Scripting / Automation: Power Shell, Python, Bash, Java Script
Workflow automation: Power Automate, Automation Anywhere, Service Now Virtual Agent (optional), Jira Service Management, Share Point workflows
Endpoint & Device management: Microsoft Intune, Endpoint Manager, SCCM
Familiarity with digital collaboration platforms: Microsoft 365, Teams, Share Point, Citrix Workspace
Understanding of Windows and mac OS environments for end-user devices
Knowledge of identity and access management (IAM) for onboarding/offboarding automation
Strong analytical, problem-solving, and troubleshooting skills
Excellent communication skills to work with both technical and non-technical stakeholders