Company Description TUT is a leading e-commerce platform based in Cairo, Egypt, dedicated to connecting premium Egyptian products with global markets. Specializing in logistics, digital marketing, and global trade, TUT ensures a seamless shopping experience for individuals, retailers, and enterprises. With a commitment to quality, innovation, transparency, and customer satisfaction, TUT supports economic growth while showcasing the best of Egyptian craftsmanship worldwide. Guided by our vision to be the world’s #1 platform for Egyptian products, we offer fast global shipping, flexible payment options including Cash on Delivery (COD), and exclusive year-round savings. Join us in our mission to bring Egyptian excellence to homes across the globe.
Role Description We are seeking a full-time Customer Service Representative to join our team at TUT Ecommerce Company. This is an on-site role based in Qesm El Maadi, Cairo, Egypt. As a Customer Service Representative, you will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring customer satisfaction. You will manage customer communications through various channels, assist with orders and returns, and maintain accurate records of customer interactions. Your role will be key to enhancing the overall customer experience with TUT and supporting our mission of delivering top-quality products globally.
Qualifications Proven experience in Customer Service, Customer Support, and ensuring Customer Satisfaction Strong skills in Customer Service and enhancing Customer Experience Excellent communication, problem-solving, and interpersonal skills Ability to work effectively in a team-oriented, on-site environment Proficiency in using customer support systems and tools is a plus Adaptability, patience, and a proactive approach to customer needs