Job description

·        Prepare weekly and monthly performance dashboards for outsourced collection agencies to evaluate recovery performance, productivity levels, and achievement of assigned KPIs.

·        Audit outsourced collection agency workflows to ensure adherence to the agreed collection intensity, including frequency of calls and field visits, to maintain operational compliance and collection efficiency

·        review and validate agency commission calculations and submitted invoices to ensure payments are aligned with actual successful collections and approved contractual terms.

·        Supervise and monitor the performance of outsourced collection agencies and field collection offices to ensure achievement of assigned recovery targets.

·        Manage the daily follow-up of delinquent accounts assigned to external collection offices to ensure timely collection actions and effective resolution of overdue cases

·        Evaluate agency performance against agreed KPIs, including recovery rates, roll rates, productivity, and compliance standards, to identify performance gaps and improvement opportunities.

·        Analyze portfolio aging and delinquency trends to identify areas requiring immediate attention.

·        Monitor field visits, skip tracing activities, and repossession actions conducted by outsourced agencies to ensure proper execution, compliance, and achievement of recovery objectives.

·        Develop and implement corrective action plans for underperforming agencies to improve operational efficiency, recovery performance, and service quality.

·        Execute Legal court actions for customers who fail to fulfill debt repayment to enhanced debt recovery performance and minimized financial losses.

Preferred candidate

Years of experience

No experience required