Job Description

Roles & Responsibilities

Job Responsibilities:

• Responsible for the Hub infrastructure.
• Responsible for the financial management in the hub and manage the cash flow.
• Carry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job description.
• Ensure that the achievement and records are consistently kept across the Hub daily workflow.
• Monitoring the stars and the hub members salaries, bounce and deductions.
• Responsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accurately.
• Ensure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the stars.
• Maintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's life cycle ( 3 Attempt deliveries out of 10 calendar days).
• Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs.( NDA).
• Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility team.
• Following up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basis.
• Following up the Freshdesk and ensure resolving the assigned tickets within the agreed SLA on a daily basis.
• Following up on the hub members and Coaching them to improve and to recognise and achieve their capacities.
• Be an effective role model to other staff members in the hub.
• Create a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members.
• General all monthly, quarterly, annual Hub Reports.

Desired Candidate Profile

Job Qualifications:

• Bachelor s degree.
• Minimum of 5-7 years of experience in logistics, shipping, or warehouse management, with at least 3 years in a managerial role.
• Proficient in English.
• Proven ability to lead and motivate a diverse team, fostering a collaborative and results-oriented environment.
• Strong verbal and written communication skills for effective interaction with team members, management, and customers.
• Exceptional analytical and problem-solving skills to efficiently address operational challenges.
• Capacity to adapt to changing priorities and thrive in a fast-paced environment.