Job description
Job Summary
We are hiring a Business Application Operation & Support Lead responsible for the daily operational support, administration, and stability of enterprise applications, primarily Odoo ERP, POS systems, and related integrations. This hands-on role manages application support activities, troubleshooting, system monitoring, UAT participation, and issue resolution to ensure smooth business operations.
The role also supervises and guides 1–2 Odoo Support Specialists, ensuring high-quality support delivery, task coordination, and continuous improvement across the application support function.
Key Responsibilities
- A. Level 2 Functional Support & Operations
- Personally handle and resolve Level 2 functional issues across Odoo ERP modules (Finance, HR, Procurement, Inventory, Sales, and others).
- Triage and work through escalated issues from Service Desk (L1), including cross-module workflow and functional logic challenges.
- Perform hands-on POS functional support — including promotions synchronization, transaction flow validation, and POS–ERP integration checks.
- Escalate L3-level issues (systemic defects, integration faults, architecture problems) to the ERP Team or external vendors with clear documentation of findings.
- B. UAT Participation & Release Readiness
- Execute UAT test scenarios for Odoo and business application releases, working directly alongside business users.
- Document functional findings, track issue status, and ensure all items are resolved before rollout.
- Provide technical input to the Senior Manager IT for release readiness decisions.
- Monitor post-release stability and report any functional issues promptly.
- C. Integrations & Data Flow Monitoring
- Monitor functional data flows between ERP, POS, eCommerce, HR systems, and other integrated platforms on a regular basis.
- Investigate and document mapping and synchronization issues, coordinating resolution with the ERP Team or external vendors.
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