• Al Fawzy Dental is hiring new front desk officers as well as Customer Service Agents for both branches
  in Dokki and New Cairo. 
• Working hours :  Morning shift: 9 am to 4 pm OR  Night shift: 4 pm to 11 pm
• Days off : Friday
• Age : 25 - 35

Job Benefits:

• Bonus and incentives are applied quarterly on overall income.
• Extra day off is negotiable.
• Social insurance.
• Medical insurance 
• Paid overtime exceeding shift hours.

Job role:

• Patient Interaction: Greeting patients as they arrive at the dental office with a friendly and welcoming demeanor.
• Appointment Scheduling: Managing the dental office schedule by scheduling and confirming patient appointments.
• Billing and Payments: Collecting and processing payments for dental services.
• Administrative Tasks: Performing general administrative duties, including filing, data entry, and managing office supplies. Assisting with the completion of patient forms and paperwork.
• Phone Management: Answering and directing phone calls in a professional manner. Taking and relaying messages to appropriate staff members.
• Patient Intake: Welcoming new patients, collecting necessary information, and assisting with the completion of initial paperwork. Providing patients with necessary forms and ensuring they understand the office policies.
• Team Collaboration: Collaborating with other members of the dental team, including dental assistants, hygienists, and the office manager, to ensure smooth workflow. Communicating effectively with dental professionals regarding patient needs and schedules.
• Patient Follow-Up: Following up with patients regarding appointment reminders and post-treatment care instructions. Seeking patient feedback and addressing any concerns or issues.
• Multitasking: Handling multiple tasks simultaneously, such as answering phones, scheduling appointments, and managing administrative responsibilities.
• Problem-Solving: Addressing patient concerns or conflicts and finding appropriate resolutions. Collaborating with the dental team to troubleshoot any challenges that may arise.
• Professionalism: Maintaining a professional appearance and demeanor at all times. Upholding the professional reputation of the dental practice.