Job Description

Roles & Responsibilities

Main Duties:

• To ensure that the monthly forecasted food and beverage revenue figures are achieved.
• To strictly adhere to the established operating expenses and that all costs are controlled.
• To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically.
• To manage and coach in the operation and be visible
• To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that all outlets are adequately equipped.
• To conduct and assist Stewarding Manager in monthly inventory checks on all operating equipment and supplies for all outlets.
• To control the requisitioning, storage and careful use of all operating equipment and supplies.
• To liaise with the Kitchen and Beverage department on daily operation and quality.
• To handle all guest complaints, requests and enquiries on food, beverage and service.
• To establish a rapport with guests maintaining good customer relationship and assisting to update guest history.
• To ensure that all outlet cashiering procedures are strictly adhered to.
• To ensure that a supervisor is always visible and on duty.
• To identify in conjunction with the Director of Food and Beverage / Assistant Food & Beverage Manager market needs and trends.
• To monitor and analyze the menus and product of competitive restaurants.
• To assist the Executive Chef in developing menu "specials" and to prepare recipes and specifications for Beverage signatures items
• To plan and implement an effective sales plan and promotional activities.
• To provide the Director of Food and Beverage / Assistant Food & Beverage Manager with recommendations for the advertising campaign and assist in putting together the advertising brief and attend subsequent meetings.

Desired Candidate Profile

A luxury service focus, distinguished presence and elevated emotional intelligence is essential.

• 3-5 years experience in a 5 star hotel in similar position
• Bachelor s degree in Hospitality Management, Business Administration, or a related field.
• Strong networking skills with proven ability to build and maintain stakeholder relationships.
• Ability to communicate clearly.
• Experience in building a strong team culture
• A record of high performance and achievement.
• Fluency in English.
• Ability to related to all levels in the organization, ability to work under pressure.
• Has strong experience in hotel, good communication skills.
• To ensure rosters are posted and timesheets submitted on time.
• To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company / hotel policies and procedures.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.