Job Description

Roles & Responsibilities

TASKS
Core Responsibilities & Accountabilities

• Lead the end-to-end migration of the loyalty platform, covering discovery, planning, integration, data migration, testing, cutover, and stabilization.
• Design and execute the migration delivery approach, including sequencing, milestones, governance
• Coordinate and manage multiple vendors and ecosystem partners, including the new platform provider and existing technology players.
• Lead integration readiness across platforms, APIs, and downstream systems, ensuring alignment with the existing loyalty and rewards infrastructure.
• Drive testing phases including SIT, UAT, end-to-end testing, and operational readiness validation.
• Manage dependencies, risks, and issues across business, technology, and vendor teams; proactively escalate and resolve blockers.
• Orchestrate cutover activities, support go / no-go decisioning, and lead post-go-live hypercare and stabilization.
• Provide clear, concise stakeholder communication including status reporting, risk updates, and executive-level readouts
• Strong stakeholder and vendor management expertise, with the ability to proactively support cross-functional teams, drive delivery, and contribute as a self-starter and strategic thinker Experience supporting multiple initiatives in parallel is key.

Knowledge and Skills

• Bachelor's degree in technology, engineering, business, or a related field.
• Strong experience in technical program management / PMO roles, preferably within platform migrations or large-scale system transformations.
• Experience with the travel industry/travel platforms (e.g. Amadeus, Sabre, booking.com) is mandatory
• Proven experience working in vendor-led, multi-party environments, managing dependencies across internal and external teams.
• Exposure to digital platforms, loyalty systems, or rewards ecosystems is preferred.
• Solid understanding of system integrations, data migration concepts, and cutover management.
• Demonstrated ability to operate as a techno-functional bridge between business, engineering, and vendor teams.
• Experience applying project, program, and change management methodologies in complex delivery environments.
• Excellent communication skills with the ability to articulate technical and delivery risks clearly to both technical and non-technical audiences.
• Exceptional organizational, problem-solving, and delivery ownership skills, with a proven ability to operate under pressure.

Desired Candidate Profile

Mandatory requirements:

• Strong Technical PMO Leadership
• Experience with the travel industry/travel platforms (e.g. Amadeus, Sabre, booking.com)
• Experience Managing Large-Scale, Complex Delivery Programs