Key Responsibilities Develop and execute the overall retail strategy aligned with company objectives. Drive revenue growth, profitability, and market share expansion. Lead retail expansion plans, including new store openings and market penetration. Monitor market trends, competitor activities, and consumer behavior within the electronics industry. Identify opportunities for business improvement and operational scalability. Oversee daily retail operations across all stores and regions. Ensure operational excellence, compliance, and consistency across branches. Develop and implement retail SOPs, policies, and operational standards. Monitor store productivity, KPIs, and sales targets. Ensure inventory optimization and stock availability across locations. Analyze sales performance reports and implement corrective action plans. Improve conversion rates, basket size, and overall customer purchasing behavior. Ensure proper execution of merchandising and visual display standards. Develop and enhance customer experience strategies across retail channels. Ensure high customer satisfaction and service quality standards. Monitor customer feedback and implement service improvement initiatives. Lead, coach, and develop regional managers, store managers, and retail teams. Drive employee engagement, performance management, and talent development. Review P&L reports and identify opportunities for margin improvement. Ensure cost optimization while maintaining operational efficiency. Support retail digital transformation initiatives and omnichannel strategies. Improve operational efficiency through automation and technology solutions. Ensure compliance with company policies, audit requirements, and legal regulations. Monitor risk management, security, and loss prevention measures. Ensure health & safety standards across all retail locations. Qualifications Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field. MBA is preferred.12–18+ years of experience in retail operations, preferably within electronics or consumer goods industries. Proven leadership experience managing multi-branch retail operations. Strong commercial, operational, and strategic management background. Experience in retail transformation and expansion projects. Strong analytical and financial management skills. Excellent leadership, communication, and stakeholder management abilities. Advanced knowledge of retail KPIs, inventory management, and customer experience strategies.