JOB DESCRIPTION:
1- Job Title:Associate Manager, Employee Experience Department People & Intellectual Capital Direct Supervisor Employee Experience Manager

2- Job Purpose:•Responsible for onboarding and off-boarding processes with a focus on continuous improvement and digital transformation.•Act as a strategic partner to HR and business leaders to embed a culture of employee-centricity and operational excellence.•Responsible for recording and maintaining data on Mashreq HRMS and all HR OPS.•Responsible for initiatives to improve employee engagement, onboarding, and off-boarding processes aligned with organizational culture and business goals.

3- Key Result Areas:HR Help Desk:•Responsible for managing the employee experience, First/Single point of contact for all HR related queries.•Policy/process guidance responsible for responding to all employee queries/concerns addressed to the employee experience.•Analyze the call flow to identify/highlight areas of concern and assist in finding possible ways of reducing them. HRMS Management:•Primarily responsible for the creation of employee profiles, jobs & organization linkage.•Maintenance of HRMS – New Joiners, Transfers, Promotions, Increments, resignations etc.
Other Responsibilities:•Employee Insurance: Maintaining MIS, Card Issuance for employee and dependents.•Act as “maker” for staff OD facility management on Flex-cube.•Act as “Maker” for the payroll process.•Responsible for all onboarding/off boarding process.•Handling all the governmental relations (Social insurance, taxation, etc...)•Responsible for the employee confirmations & annual contracts renewal.•Managing the outsource agency and all personnel activities related.•Investigating and resolving employee relations disputes.•Responsible for the Custody and reconciliation of staff files.•Maintain high-quality, timely reporting and strengthen employee support processes.•Regularly test and review the RCSA.

4- Operating Environment, Framework and Boundaries, Working Relationships:•Required to interact with staff across all levels in the organization.•Ensure timely response to employees queries in close coordination with all other functions•Highly interactive environment requiring effective team working skills.

5- Problem Solving:•Responsible for guiding employees on all HR related concerns on a daily basis.•Prioritize tasks at hand and ensure timelines are met.•Ensure accuracy and completeness of data entered on HRMS.

6- Decision Making Authority & Responsibility:•Policy Clarifications and interpretation.

7- Knowledge, Skills and Experience:•Proficiency in Managing Oracle HRMS and related HR IT applications, in addition to General IT proficiency.•Thorough Knowledge of all HR policies and procedures.•Strong communication and interpersonal skills – ability to interact and coordinate with staff across all levels.•Minimum 5 years of relevant experience•Knowledge of English is an advantage.