Job Description

Roles & Responsibilities

You will play a critical role in shaping how Future Group operates, grows, and scales globally.

What You'll Be Driving

• Build and continuously enhance Future Group's enterprise-wide QMS framework
• Design scalable SOPs, policies, workflows, and governance standards
• Establish operational controls that improve consistency, quality, and accountability

Process Transformation

• Lead cross-functional process redesign and optimization initiatives
• Improve operational efficiency, productivity, and service quality
• Identify opportunities for workflow automation, AI enablement, and digitization

Audit & Compliance Leadership

• Conduct internal operational and governance audits across departments
• Lead certification readiness initiatives, including ISO and future excellence standards
• Ensure process compliance and governance alignment organization-wide

Continuous Improvement

• Own and manage the CAPA (Corrective & Preventive Action) framework
• Drive a culture of continuous improvement and operational discipline
• Establish KPI governance and performance measurement standards

Strategic Impact

• Support business continuity and operational resilience initiatives
• Partner with leadership to strengthen organizational scalability and transformation readiness
• Influence operational maturity across all functions

Desired Candidate Profile

What Makes You a Great Fit

Experience

• 10+ years in Quality Management, Operational Excellence, Governance, Process Improvement, or related fields
• Proven success in building or transforming operational governance frameworks
• Experience in BPO, shared services, customer operations, or fast-paced operational environments is highly preferred

Education

• Bachelor's degree in Business Administration, Engineering, Operations Management, Quality Management, or related field

Certifications (Preferred)

• ISO 9001 Lead Auditor
• Lean Six Sigma
• COPC Certification
• Lean Management Certifications

What You Bring

• Strategic and systems thinking mindset
• Strong process optimization and governance expertise
• Excellent analytical and problem-solving capabilities
• Ability to influence cross-functional stakeholders
• High ownership and execution mindset
• Strong communication and change leadership skills
• Passion for operational transformation and continuous improvement