Alfa Electronics is looking for industrial maintenance engineers to provide customer service activities including (installation, testing, troubleshooting, service and maintenance) for industrial printers either at clients’ premises or in house.
Job duties include but are not limited to:Providing excellent customer service by:Carrying out troubleshooting and maintenance according to approved maintenance system on time and in line with customer calls and job orders. Dealing with customer queries and questions. Maintaining good relations with customer to ensure high customer satisfaction. Conducting training for customers on industrial printers operation, work precautions and simple service steps. Working out regular maintenance schedules (PM) for various products. Dealing with emergency breakdowns as they occur, in line with customer calls and job orders.
Providing strong product technical support by:Acquiring deep technical knowledge of company products through self learning and cross training. Researching, diagnosing and identifying solutions to resolve technical faults. Documenting knowledge in the form of knowledge data base.
Job Requirements:Bachelor degree in engineering (Electrical/Electronics/Mechatronics) from a reputable university.2-3 years experience in maintenance and customer service. Job Competencies:-Customer service skills-Demonstrated knowledge of maintenance concepts and techniques.-Knowledge of CMMS and ERP systems.-Excellent verbal and written communication skills.-English Proficiency.