Company Description

MICO WORLD is a leading Internet company specializing in the social entertainment industry. With renowned applications such as MICO, YoHo, Top Top, and SUGO, the company serves diverse markets, including the Middle East, Southeast Asia, North America, Japan, and Korea. Operating in over 150 countries and regions, MICO WORLD has achieved remarkable success, with more than 200 million global registered users of its products. The company is committed to fostering global connections through innovative social platforms.

Role Description

This is an on-site, full-time position located in Qesm El Maadi for a Turkish Advisor (Live Chat). The role involves promptly and professionally responding to customer inquiries through live chat in Turkish. Main responsibilities include assisting users with their concerns, resolving technical or general issues, and providing excellent customer service. Advisors will ensure communication is clear, friendly, and solution-oriented to deliver positive user experiences. Training and support will be provided, and prior experience is not required.

Qualifications

Proficiency in Turkish, with strong written communication skills Customer service mindset, with the ability to provide empathetic, courteous, and efficient assistance Ability to multitask and handle multiple conversations simultaneously Willingness to learn and adapt to various tools and communication platforms Basic computer skills and familiarity with online chat systems Punctuality, reliability, and ability to work on-site in Qesm El Maadi English language skills are a plus No prior experience required; training will be provided