Job Description

Roles & Responsibilities

To assure SITA's competitive strength and business growth globally. Perform all Service Operations activities according to SITA standards and procedures. Maximizing customer satisfaction by the delivery of first-class support activities and integrating well in a multicultural, fast paced, international organization. To manage and assist the Service Operations team.

WHAT YOU'LL DO

• Provide L3 support for network-related issues, including troubleshooting and resolving complex network problems.
• Monitor network performance and ensure high availability and reliability of network systems.
• Configure and maintain network devices such as routers, switches, firewalls, and load balancers.
• Implement and manage network security measures to protect against unauthorized access, vulnerabilities, and threats.
• Collaborate with other IT teams to design and implement network solutions that meet business requirements.
• Perform network upgrades and patches to ensure the latest security and performance enhancements are in place.
• Document network configurations, processes, and procedures for future reference and compliance purposes.
• Provide technical guidance and mentorship to junior network engineers and support staff.

Desired Candidate Profile

WHO YOU ARE MUST TO HAVE

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 8 years of experience in network administration and support, with a focus on L2 and L3 support.
• Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS.
• Experience with network security technologies such as VPNs, firewalls, IDS/IPS, and NAC.
• Proficiency in configuring and managing network devices from vendors such as Cisco, Juniper, PaloAlto & Fortinet.
• Excellent problem-solving skills and the ability to troubleshoot complex network issues.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• At least one of relevant certifications such as CCNP, CCIE, JNCIP Paloatlo Professional Network Security Professional is a must

NICE TO HAVE:

• Expert knowlege and hands on experience in security networking ( Cisco ASA, Paloalto, Fortinet )
• Experience in Legacy and SDWAN
• Experience in cloud networking and hybrid cloud environments.
• Experience with network monitoring and management tools such as DX NetOPS, Nagios, NGOSS .. etc
• Experience with network automation tools and scripting languages such as Python or Ansible is a great plus

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork