Job Description
Roles & Responsibilities
As a Courier Operations Specialist, you play a crucial role in the couriers journey. You re the focal point between couriers, customers, and stores, monitor the courier s movements, and ensure the orders are fulfilled smoothly. Furthermore, you re responsible for resolving any issues and reporting suspicious behavior.
- Contact our couriers, partners, and customers to solve problems that occur during the order flow
- Meet Service Level Agreements (SLAs) for the handling and solving couriers inquiries
- Give the couriers your full attention, allowing them to explain their complaints and work closely with them to find solutions for their concerns
- Collaborate with various departments to solve issues promptly and ensure a smooth order delivery
Desired Candidate Profile
Minimum 1 year of experience in a similar field
- Exceptional attention to detail and commitment to delivering high-quality work
- Capability to work under high-pressure
- Proficiency in both English and Arabic languages
- Good typing skills