At SODIC, we’re looking for a dynamic and experienced Senior Mall Manager to lead the end-to-end operations of one of our flagship lifestyle destinations, EDNC. This role is critical in delivering a Class A customer experience, ensuring operational excellence, and driving tenant satisfaction and asset performance.
Key Responsibilities:
Mall Operations Management Lead and oversee daily mall operations to ensure seamless functionality and premium customer experience. Manage operational readiness and peak periods to maintain safety, efficiency and service quality. Tenant Relationship Management Act as the main point of contact for tenants to ensure satisfaction, retention and smooth operations. Resolve tenant issues and escalations to protect business continuity and revenue streams. Facility Management & Contractor Governance Oversee service providers and ensure adherence to SLAs/KPIs. Monitor preventive and corrective maintenance to minimize risks and downtime. Retail Design & Delivery Coordination Manage tenant fit-out processes and ensure timely store openings. Address site constraints to avoid delays impacting leasing and operations. Financial & Operational Control Manage OPEX budgets and drive cost optimization initiatives. Ensure cost efficiency while maintaining high service standards. Events & Commercial Support Support execution of events and activations to drive footfall and tenant performance. Ensure operational readiness for all mall events. Reporting & Governance Prepare regular operational reports to support decision-making. Ensure compliance with SOPs, audits and governance frameworks.
Requirements:
Bachelor’s degree in Engineering, Business Administration or related field.10+ years of experience in mall or retail asset operations. Proven experience managing Class A lifestyle malls. Strong leadership and stakeholder management skills. Excellent negotiation, communication, and problem-solving abilities. Customer-centric mindset with high accountability. Ability to manage complexity and perform under pressure. Fluent in English (written & spoken) and Arabic (native). Strong proficiency in MS Office (Excel & Power Point). Preferred: MBA or Real Estate specialization, experience with CAFM/property management systems.