Company Description

RAYA Customer Experience (RAYA CX) has been a trusted provider of next-generation BPO and customer experience management solutions for global clients since 2001. Partnering with Fortune 1000 companies across North America, Europe, the Middle East, and Africa, RAYA CX specializes in customer service, technical support, and global services. Operating from competitive and highly skilled labor markets, the company delivers integrated business process outsourcing solutions backed by advanced technology, innovative strategies, and a culture of continuous improvement.

Role Description

This is a full-time on-site role for an IT Compliance Lead, based in Cairo, Egypt. The IT Compliance Lead will oversee compliance processes within the IT department, ensuring adherence to regulatory requirements and internal policies. Responsibilities include managing IT audits, implementing security protocols, monitoring network compliance, troubleshooting, and coordinating with internal teams and stakeholders to address compliance-related issues.

Qualifications

Strong expertise in Network Administration and Network Security Proficiency in Information Technology, including infrastructure and systems management Capability in Troubleshooting and resolving complex IT-related issues Excellent Customer Service skills for effective collaboration and team support Knowledge of compliance frameworks and regulatory requirements Bachelor’s degree in Computer Science, Information Technology, or a related field Proven experience in IT compliance, audit processes, and risk management Strong analytical and problem-solving skills Certifications such as CISA, CISSP, or similar are an advantage