Company Description
RAYA Customer Experience (RAYA CX) is a leading provider of business process outsourcing and customer experience management services, serving a diverse range of industries globally. Since 2001, RAYA CX has been a trusted partner for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Leveraging top talent from competitive global markets, RAYA CX delivers exceptional customer service, technical support, and integrated solutions. With a focus on innovation, advanced technology, and continuous improvement, RAYA CX is dedicated to enhancing customer experiences through customized, high-quality services.
Role Description
This is a full-time, on-site role for a (C1) Customer Support Agent (Chat & Call) located in Qesm 2nd 6 October. Responsibilities include responding to customer inquiries via chat and call channels, ensuring quick and effective resolutions to customer issues, and maintaining high-quality service standards. Agents will manage and troubleshoot customer issues, work closely with internal teams to resolve concerns, and strive to improve customer satisfaction through proactive communication and problem-solving.
Qualifications
Strong Customer Support and Customer Service skills to address inquiries efficiently and empathetically Proven ability in ensuring Customer Satisfaction through proactive problem resolution Excellent Communication skills for both written and verbal interactions with customers Strong Troubleshooting capabilities to identify, analyze, and resolve customer issues effectively Highly organized with strong attention to detail and the ability to multitask Ability to work collaboratively within a team-oriented environment Fluency in English is required; additional languages are a plus Previous experience in a customer service or call center role is advantageous